11/29/2023 0 Comments Lifelock plansThat said, when I did (finally) connect with someone, we found the ‘expertise’ of their threat resolution care people vague and we had more questions than answers after the call.įurthermore, although they claim to offer US-based support, this is dubious as it certainly sounded like the person on the other side was from India/the Philippines…Īlongside that, LifeLock offers a variety of credit freeze and credit lock options, which you can use to either preemptively head off any potential problems stemming from identity theft, or reactively “staunch the bleeding” by preventing criminals from actually doing anything with your information, like opening new credit cards, credit report, online banking, shopping, taking out loans, and so on. This customer support is available 24/7, unlike some identity theft protection services (except Aura), who vary on their hours but are typically at least closed on Sundays, and by midnight every evening.Īccess to day or night customer service is an indispensable tool when it comes to correcting the problems brought about by stealing identity and identify fraud sooner rather than later. The first – and probably most important – is access to their ID restoration team and overall customer support. LifeLock offers reasonable threat resolution options with its service, which are broken down into two primary features. While their data breach monitoring will be lacking at every level of service, the addition of home title monitoring and 401(k) and investment monitoring makes LifeLock one of the top services around in terms of how many different types of monitoring it offers. It’s worth noting that the breadth of their monitoring is also very good product but only with Ultimate Plus. It’s just a shame the data breaches, and presumably dark web monitoring that goes along with it, are so lackluster. That said, it’s also a bit better than the average of what I’ve looked at and does offer a wide range of monitoring that does seem accurate. It is very good at tracking your basic personal information via various sources, it is very slow (perhaps on purpose, so as not to throw up false alerts?) and its data breach monitoring is extremely ineffective.įor this reason, it sadly falls short of many of LifeLock alternatives and competitors in the realm of monitoring. This tells me a few things about LifeLock’s product alert system. There are a number of data breach alerts I expected to see from various sites that simply did not pop up. The compromised name, address, and phone number are useful information to have, but it’s also some of the easiest information to find publicly. These are all things I would have expected to see crop up, though disappointingly it wasn’t everything. On putting in my information, I was initially greeted with zero alerts: not a good sign.Ībout two weeks after initially signing up, however, 6 alerts appeared. LifeLock’s monitoring is a bit of a mixed bag.
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